Dlivery Policy

These Policies are valid for the website boumopanama.com and it is understood that when purchasing any of our products or services the client accepts the terms, conditions and delivery policies specified below.

1. RECEIPT OF THE MERCHANDISE It is an essential condition that at the time of receipt of the merchandise, any incident that may exist in the state of the merchandise or the packaging is indicated on the delivery note that is signed by the carrier, and BOUMO DISTRIBUTION is notified of said incident. by e-mail to info@boumopanama.com within a maximum period of 48 HOURS from the receipt of the package. If the package presents significant damage with which it is believed that the product could have suffered damage, it must be rejected and BOUMO DISTRIBUTION must be notified immediately.
2. RECEPTION OF THE SERVICE It is an essential condition that BOUMO DISTRIBUTION be notified of any incident or claim that may have occurred during or after receiving the service, notifying info@boumopanama.com by e-mail within a maximum period of 48 HOURS from receipt of the service. service.
3. RETURN OF MERCHANDISE The customer will have a period of 48 HOURS from the receipt of the product to send BOUMO DISTRIBUTION any claim in relation to the supplied product. After that period, the products will be considered as compliant by the client. The claim must be made through the email reclamations@boumopanama.com. BOUMO DISTRIBUTION is not responsible and reserves the right to reject possible returns in case of merchandise in poor condition due to improper use or transport damage. Product returns will only be accepted in the following cases: a) The return of non-defective merchandise such as norm IS NOT ACCEPTED., in special cases as an exception the return is accepted but always with the prior approval of BOUMO DISTRIBUTION, assigning a “CASE” number that must be included at the time of return. In these cases of return, a surcharge will be applied for management and administration expenses of 20% of the value of the merchandise. Returns are not accepted for amounts less than $50.00b) Defective material at the time of receipt of the same: If the material is defective, a request must be made on our website. Once a “CASE” number has been assigned, the product will be sent to BOUMO DISTRIBUTION with its original packaging, manuals and original accessories and with its corresponding “CASE” number visible on the outside of the packaging. c) Defective material in the warranty period: In case of defective material within the warranty period, the warranty management will be accepted. It will require its original packaging, manuals or accessories. Once a “CASE” number is assigned, the product will be sent to BOUMO DISTRIBUTION within a maximum period of 48 hours. The “CASE” number must appear on the outside of the packaging. After 48 hours the “CASE” will be canceled.
4. WARRANTY The warranty of all our products will be established by BOUMO DISTRIBUTION, who will be responsible for it, excluding merchandise of a technical or specialized nature that has a representative or service workshop in the Republic of Panama.
5. CONFIDENTIALITY BOUMO DISTRIBUTION guarantees the security of its clients’ information, which travels encrypted to our secure site and is managed in such a way that it cannot be deciphered by agents external to us.
6. AVAILABILITY AND PRICES Prices are expressed in Balboas, according to the referential exchange rate on the day of the transaction. They may also be subject to change without prior notice. BOUMO DISTRIBUTION ensures the availability of the products and services displayed on the portal. In the event of a situation of lack of availability, BOUMO DISTRIBUTION will promptly inform its customers, via email from our Customer Service, about this situation beyond our control, indicating the estimated delivery time.
7. DELIVERY HOURS The opening hours for receiving purchases through the BOUMO DISTRIBUTION portal are: Monday to Friday 8am to 5pm and Saturdays 8am to 12 noon. Likewise, BOUMO DISTRIBUTION makes deliveries at the following times: Monday to Friday 8am to 5pm and Saturdays 8am to 12 noon. The customer accepts that they must have a person to receive their purchase at these times. BOUMO DISTRIBUTION will not accept as a commitment special hours that the client writes in the fields of the order form and will only attend to what is indicated in this document as a commitment. The client accepts that if his purchase order has been registered outside the purchase reception hours, it will be sent in the next immediately available time range. IMPORTANT: Purchase orders made online on Sunday,
8. PAYMENTS The client undertakes to pay / settle / cancel the purchase order made by the BOUMO DISTRIBUTION portal in its entirety. The type of payment is by VISA or MASTER CARD credit card. BOUMO DISTRIBUTION is affiliated with the Verified by Visa and Master Security Code service in order to offer its customers the greatest possible security and confidence when making their online payments.
9. ORDER POLICIES The client must provide the complete information of the recipient’s address. In case the client does not have the complete address, the client may be supported to look for the address, as long as it is a business address, company or places that due to their commercial, assistance or governmental nature are of public interest, having to For these purposes, the client must provide at least the telephone number and email address and name of the contact. BOUMO DISTRIBUTION reserves the right not to deliver information to the client in the event that the client has delivered partial or misleading information about his identity.
10. DELIVERY POLICIES. BOUMO DISTRIBUTION makes deliveries nationwide. The client undertakes to provide the necessary information about the recipient to make the delivery of the requested product. Any error or lack of information in this regard, will be the sole responsibility of the client. The estimated delivery time is 72 hours, depending on the place of delivery.
11. CANCELLATIONS Once the Purchase Order has been sent and processed, through our portal, BOUMO DISTRIBUTION, will accept cancellations of any purchase order within the following 24 hours of request, as long as it has not been billed and dispatched. In this case, the client must request a refund or cancellation of the payment, either with a deposit or bank transfer and/or with a credit card, so that it can be returned, provided that it complies with the previously explained conditions. To cancel your purchase order or any of its items, the customer must contact us through the Customer Service Center, at info@boumopanama.com.
12. LIMIT AND LIABILITY Use of cards without authorization from the owner or stolen. We are not responsible for purchases made with credit cards without prior authorization from the owner or stolen; it being understood that the person making the purchase is fully empowered to carry out the transaction and that, therefore, we cannot refuse to process it. Carrying out transactions over the Internet without the prior consent of the owner or with stolen cards constitutes fraud which is punishable by Panamanian law. Unrecognized payment due to disagreements with the service or ignorance of the payment method We send information via email to our clients regarding our credit card payment providers. We are affiliated with a Financial Institution with high standards at the regional level, which provides us with the collection with credit cards, acting as its sole responsibility to be a secure collection agent for our clients with the card issuing bank. You are informed that your account statement will show the payment for the purchase under the name of BOUMO DISTRIBUTION.
13. We do not accept under any circumstances, any payment not recognized by the client due to lack of knowledge of the payment method or due to disagreements with the delivery. The fact of establishing a claim with the bank, ignoring your purchase, implies a suspicion of potential fraud; Therefore, with the information of the order, signature of receipt of the order by the recipient, there will be sufficient evidence to support the claim that is filed. It will then be of vital importance that the client always contact us to clarify any point.
14. CONSUMER PROTECTION We promise to abide by the provisions of the Consumer Protection and Defense Law and the guidelines regarding privacy policy.
15. NOT PROVIDED FOR Any situation not provided for in these policies will be resolved by our Customer Service Center. Compliance with our agreements will be verified at all times under the philosophy of maximum customer satisfaction, with the understanding that there will be agents external to us that will prevent us from fulfilling our purpose.